Responsible Gaming

Playing should be fun, not a source of stress or financial difficulty. Hot Streak is committed to responsible gambling. We provide tools to help you stay in control and signpost to professional support when you need it.

Setting Your Limits

Before you play, consider how much time and money you can afford. We offer practical tools to support your decisions.

Deposit and Loss Limits

• Set daily, weekly, or monthly deposit caps
• Apply loss limits to limit how much you can lose in a period
• Time limits to cap how long you play per session
• These limits take effect immediately and cannot be increased for 24 hours

Find these options in your account settings. We encourage you to use them from the start.

Self-Exclusion Options

1. Cool-off: 24 hours to 6 months away from your account
2. Self-exclusion: 6 months to 5 years; we will close your account
3. GamStop: UK-wide scheme; blocks access to all registered sites

If you feel your gambling is becoming a problem, self-exclusion can give you the break you need. We take it seriously and will not let you reverse it until the period ends.

BeGamAware and GamCare offer free, confidential support. Hot Streak is here to help you play responsibly.

We monitor play patterns and may reach out if we notice signs of harm, such as extended sessions or escalating stakes. Our staff are trained to recognise problem gambling and to signpost appropriate support. We will never pressure you to keep playing. If you ask us to close your account for gambling-related reasons, we will do so promptly. Remember: gambling should enhance your leisure time, not dominate it. Set limits, take breaks, and seek help early if you need it.

You can close your account at any time. If gambling has become a concern, we encourage you to use our tools or contact BeGamAware or GamCare for free support. Taking action early can make a real difference to your wellbeing.